Provide extraordinary customer service to our clients on inbound and outbound phone calls

Troubleshoot and resolve Bloomberg terminal related issues

Transfer customer calls to appropriate business areas

Identify, research, and resolve customer issues using proprietary company software

Phenomenal customer service skills

Strong telephone etiquette and a professional demeanour

Excellent verbal and written communication skills

Multi-tasking skills and problem solving skills

A desire to be part of a team but also work independently

Flexibility to learn and grow in a dynamic, client-focused, environment

Read, write and speak fluent English plus Cantonese and/or Mandarin

Availability to start with us full-time on or before 5th February 2018

Occasionally work weekends or on a bank holiday